Delivery & Tracking

Our money-back guarantee is outside the timeframe for non-delivery.
The product must be delivered within 45 days, including shipping time. If 45 days have passed since you placed your order and the products have not arrived at the shipping branch, please leave a request so we can initiate the refund process.

When will I receive my money back?
Your money will be credited to your account within 7 days of the order status changing to "Returned".

Can my refund request be rejected?
Yes, it may be rejected if more than 45 days have passed since you placed your order and the warranty period has expired.

When will my order be shipped?

Orders are usually shipped within 3 business days.

Where is my order now? You can track the current location of your purchased item in the "My Orders" section.

Fees & Taxes

Every package may be subject to VAT, customs duties or other taxes, depending on the law regulations of the destination country.

N.B. In case the delivery address is outside the EU, these extra costs are to be covered by the addressee.

If you are uncertain whether there'll be an additional charge, make sure to contact the customs service prior to placing an order.

My order is incomplete & damaged

We guarantee safe, professional packaging and take full responsibility for any shipping damage! 
If an item is missing or doesn't match the description, we provide free express replacements or full refunds within 48 hours! 

All products are backed by a 60-day warranty for a free replacement or refund if they lose functionality!

How can I return a product?

If the product has no defects and matches the description, but you still wish to return it for any reason, you can do so in accordance with your right of withdrawal.

What should I pay attention to before returning a product?

The product must be in its original, resalable condition and packaging.
If your reason for return is not a product defect, return costs will not be covered by MallTurk or the seller – you will have to cover these costs yourself.
Some product types cannot be returned for hygiene reasons.

For a quick and hassle-free refund, we recommend sending the product with a tracking number. Otherwise, we may have to delay the refund or even refuse your refund until the seller confirms receipt of the product you sent.

When can I return the product?
Within 30 days of the delivery date, contact our support team to obtain the seller's return address and instructions. From this date, you will have an additional 14 days to return the product.

How can I return it?
On the website:
You can contact us directly via WhatsApp with your order number, product video, and images.
We will refund the order amount after the return is approved. The money will be transferred back to your account within 7 days. Please note: You will be responsible for the relevant shipping costs.
Can my return request or refund for a returned product be rejected?
Yes, if:
You contacted us more than 30 days after receiving the product.
The product is not in a resalable condition.
You sent the product to an address not provided by our support team.
Which products cannot be returned?
To ensure hygiene and the safety of our users, we cannot accept returns of certain products, including but not limited to:
Underwear, swimwear, bras, bra tops, tank tops, pajamas, baby products, socks, compression socks, and compression leggings if the hygiene seal is intact or the labels are broken.
All beauty products intended for skin and body contact, if opened or used, or if the protective film is damaged. Body contact includes not only use on the skin but also removal of the product from its packaging (e.g., with fingers).
Contact lenses with opened original packaging.
Adult products whose seal has been broken after delivery.
Body jewelry (e.g., piercings or earrings) if the safety packaging has been opened.
Audio or video media products with undamaged packaging but damaged protective film or seal.