Shipping policy

We aim to process and ship orders as quickly and safely as possible.

Worldwide Shipping from Turkey
To ensure the highest product quality and direct access to our manufacturing centers, all our products are dispatched and shipped directly from our main warehouses located in Turkey. 

Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. During peak periods or promotions, processing times may be slightly extended. Once processed, you will receive a shipping confirmation email with your tracking details.

Delivery Time & Shipping Partners
Estimated delivery time is generally 5–10 business days after your order has been processed, depending on the destination and logistics conditions. We partner with reliable global courier services (such as FedEx, DHL, and UPS) to ensure safe and timely delivery.

Order Tracking
After your order has been shipped, you can check your order status and track your shipment through the tracking link sent to your email or via the “My Orders” section on our website.

Customs, Duties, and Taxes
MALLTURK LLC is not responsible for any customs duties, taxes, or import fees applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, etc.).

Incorrect Address & Delivery Issues
Customers are responsible for providing accurate and complete shipping information. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. Please double-check your shipping details at checkout.

Questions & Support
If you have any questions about your shipment, please contact us through our official communication channels:

MALLTURK LLC
Address: 7901 4TH ST N, #18093, ST. PETERSBURG, FL 33702, USA
Email: info@mallturk.com
Phone: +90 544 658 36 08
WhatsApp: +90 850 840 13 60